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Effective from 1/1/2021
Building and Fixtures
1. Scope of Warranty and Conditions
1.1 Southern Cross Saunas warrants that all building works and supplied fixtures will be free from manufacturing defects for a period of 2 years from completion. Any defects reported during this period will be remedied at the discretion of Southern Cross Saunas.
1.2 This warranty applies only to the original purchaser and is not transferable, unless the sauna forms part of an approved building project.
1.3 This warranty does not cover defects caused by:
1.4 This warranty will not apply if:
2. Submission and Handling of Warranty Claims
2.1 Upon discovery of any defect, the owner must cease use of the sauna and notify Southern Cross Saunas immediately.
2.2 Warranty claims must be supported with photographs and/or video evidence and sufficient information to allow assessment of the issue.
Stove and Controller
1. The sauna heater and controller carry their own manufacturer’s warranty, which applies separately from this building warranty.
2. Southern Cross Saunas can supply replacement elements as required (parts only).
3. Light globes are not covered under this warranty.
Building and Fixtures
1. Scope of Warranty and Conditions
1.1 Southern Cross Saunas warrants that all building works and supplied fixtures will be free from manufacturing defects for a period of 2 years from completion. Any defects reported during this period will be remedied at the discretion of Southern Cross Saunas.
1.2 This warranty applies only to the original purchaser and is not transferable, unless the sauna forms part of an approved building project.
1.3 This warranty does not cover defects caused by:
- Incorrect use or failure to follow operating and maintenance guidelines.
- Damage caused by acts of God or unforeseen natural events.
- Normal wear and tear.
- Naturally occurring characteristics of timber including grain variation, knots, colour variation, or movement.
- Accessories such as buckets, ladles, thermometers, and sand timers.
1.4 This warranty will not apply if:
- Defects are not reported within 2 months of discovery.
- The sauna continues to be used after a defect is identified without written consent from Southern Cross Saunas.
- The sauna has been used commercially or subjected to heavy/public use.
2. Submission and Handling of Warranty Claims
2.1 Upon discovery of any defect, the owner must cease use of the sauna and notify Southern Cross Saunas immediately.
2.2 Warranty claims must be supported with photographs and/or video evidence and sufficient information to allow assessment of the issue.
Stove and Controller
1. The sauna heater and controller carry their own manufacturer’s warranty, which applies separately from this building warranty.
2. Southern Cross Saunas can supply replacement elements as required (parts only).
3. Light globes are not covered under this warranty.
© Southern Cross Saunas 2025
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