FAQ

Whether you’re ready to order or simply looking for more information, reach out to us at info@southerncrosssaunas.com.au or through our [Contact Form].

You can also message us directly on WhatsApp or call our team for a quick chat.

Once we know the size, location, and style you’re after, we’ll prepare a custom quote and confirm your preferred delivery timeline.

Our standard payment plan is 50% deposit to secure your sauna in our workshop schedule, and the remaining 50% on the day of installation.

However, we understand that every project is different- for larger or custom builds, we can offer a flexible or staged payment plan tailored to your timeline and requirements.

All details will be clearly outlined in your order confirmation before we begin.

Lead times vary depending on current orders.

On average, custom builds take 10–12 weeks, while stock saunas may be available sooner.

Contact us to check current availability and production slots.

We’re based in Morpeth, NSW. At this stage, we don’t have a public showroom, our saunas are custom-built to order. We work closely with our clients through consultations, drawings, and samples to ensure every design is tailored to their space and requirements.

Pricing depends on the size, materials, and finish.

Our smaller 2-person saunas start from $9,000 AUD, with larger custom or commercial builds priced individually after consultation.

Every sauna is crafted from premium timber and delivered and fully installed

Yes, our saunas are fully transportable and can be relocated if you move house.

We can assist with disassembly, relocation, and re-installation.

No. All internal timber used in our builds is natural, non-toxic, and solvent-free.

We use finishes designed for high heat and humidity, ensuring a safe and healthy sauna environment.

Most of our standard outdoor saunas don’t require planning approval.

However, larger custom builds or covered installations may.

We recommend checking with your local council or contacting us for guidance - we can supply drawings or technical details if needed.

Yes. From design and delivery to full on-site assembly, our team manages the process end-to-end.

We service NSW and the East Coast, ensuring your sauna is installed correctly and safely.

Yes, we strongly recommend having a licensed electrician on site at the time of installation.

Our team will assemble and position your sauna, but a qualified electrician is required to connect it safely to your home’s power supply and ensure the load is correctly distributed.

This step guarantees compliance with Australian safety standards and optimal heater performance.

If you don’t already have an electrician, we can help coordinate one or provide connection specifications in advance

No problem.

We can offer an on-site build option- our team sets up a mobile workshop and assembles your sauna from scratch at your property.

We’ll provide a clear quote and timeline if this applies.

We build and level pier foundations as part of our standard installation.

If your site is uneven or on soft ground, we’ll assess and recommend suitable ground preparation before installation.

Our saunas are fully built in our Morpeth workshop and delivered on a flatbed trailer.
If your site has limited access or requires a lift over fences or buildings, a crane or HIAB may be needed.

In such cases, we’ll help coordinate timing and provide all technical details, but the crane hire or lifting service is organised separately by the client.

We’ll always review your site access in advance to ensure smooth and safe delivery.

Yes, we deliver throughout NSW, QLD, VIC, and ACT, with freight quotes available for other regions.

All deliveries are insured, and packaging is designed to protect your sauna during transport.

Both deliver an authentic sauna experience.

Electric heaters warm up faster (about 45–55 minutes to 80 °C), while wood-fired stoves offer a traditional ritual with natural flame and aroma.

We’ll help you choose the best

Electric heaters are convenient and low-maintenance.

Wood-fired heaters create a rustic atmosphere and deeper heat.

We can also build hybrid saunas that combine both systems for maximum flexibility.

Yes, all our saunas are hand-built from scratch, so layout, glazing, and materials can be adjusted.

Tell us your vision, and we’ll make it practical and achievable.

Absolutely.

Our customised service allows you to design a sauna around your space, views, and lifestyle, guided by our experienced builders.

With proper care, your Southern Cross Sauna will last 15 years or more.

We use rot-resistant timbers and stainless-steel fittings to withstand Australia’s climate, including coastal regions.

Yes. All saunas include a manufacturer’s warranty on the structure, and individual warranties on heaters and electrical components.

We stand behind our craftsmanship and support you long after installation.

Our saunas are fully insulated, ventilated, and built from premium hardwoods by skilled local craftspeople.

Unlike pre-fabricated kits, our builds hold heat longer, use less energy, and fit seamlessly into Australian homes and gardens.

Right now we have the list of steps and available options (Indoor / Outdoor / Commercial, capacity, materials, benches, exterior finish, heaters, accessories), but we do not have information on which combinations are allowed and which ones must be excluded.
In other words, we need to understand, for example:

– whether exterior cladding is available for Indoor saunas,
– what parameters apply when selecting Commercial (is it considered indoor or outdoor, and how does it affect the other steps?),
– or whether a large 6–8 person sauna can use the same low-power heater as a 2-person model.

We also need the full list of available colours and finish options (types of timber).

Clean benches and walls regularly with mild soap and water- avoid harsh chemicals.

Timbers can be re-sanded occasionally to refresh the finish.

With regular ventilation after each use, your sauna will stay fresh and beautiful for years.

External cladding is coated with a UV-resistant, breathable paint.

Re-apply as required.

Yes. We’re always available for maintenance tips, spare parts, or guidance on relocation, upgrades, or new heaters.